Customer service
Our customer service team is available Monday to Friday 9:00 AM–5:00 PM UK time (closed on weekends and UK bank holidays) and replies within 1 business day.
Quick help
- Track your order
- Shipping policy: processed in 2–3 business days (Monday to Friday), delivered in 4–9 business days (Monday to Friday), 6–12 business days in total
- Return policy: 30 days from delivery
- Payment policy
- FAQ
- Contact us
Contact details
Store name: Silvell
Company: Maxroc Ltd
Registered in the United Kingdom
Company number: 17442847
Registered office: Office 1758, 85 Dunstall Hill, Wolverhampton, West Midlands, WV6 0SR, United Kingdom
Returns: we email you return instructions once your return is confirmed. Please contact us before sending anything back.
Phone: +44 7476 945426
Email: info@silvell.com
Contact form: /pages/contact
Customer service hours: Monday to Friday 9:00 AM–5:00 PM UK time (closed on weekends and UK bank holidays). We reply within 1 business day.